INTEGRITY, SPEED AND QUALITY TOWARS EXCELLENCE
CLIENT CHARTER
KULIM MUNICIPAL COUNCIL
OUR COMMITMENT IS TO PROVIDE RAPID SERVICES, FRIENDLY AND FAIR TO ALL CLIENTS EVERY TIME ON THE FOLLOWING MATTERS:-
| MAIN SERVICES | TARGET | |
| 1 | APPROVAL FOR PLANNING PERMISSION | 57 DAYS |
| 2 | APPROVAL FOR BUILDING PLAN | 24 HOURS |
| 3 | APPROVAL FOR TEMPORARY BUILDING PERMIT | 24 HOURS |
| 4 | APPROVAL FOR AMENDMENT/ADDITIONAL BUILDING PLAN | 24 HOURS |
| 5 | BILL PAYMENT | 14 DAYS |
| 6 | APPROVAL FOR HOLDING OWNERSHIP TRANSFER | 24 HOURS |
| 7 | APPROVAL FOR BUSINESS SPACE RENTAL | 24 HOURS |
| 8 | ISSUANCE OF CFO/CCC | 14 DAYS |
| 9 | APPROVAL FOR BUSINESS PREMISE LICENSE | 24 HOURS |
| 10 | APPROVAL FOR HAWKER LICENSE | 24 HOURS |
| 11 | APPROVAL FOR FOOD PREMISE | 24 HOURS |
| 12 | PUBLIC COMPLAINT FEEDBACK | 24 HOURS |
| 13 | SOLID WASTAGE COLLECTION SERVICE | |
| - HOUSING AREA | 3 TIMES A WEEK | |
| - BUSINESS AND CENTRALISED BIN | 6 TIMES A WEEK | |
| - NIGHT/DAY MARKET | EVERY DAY | |
| 14 | DRAIN/IRRIGATION CLEANING | |
| - MONSOON DRAIN | ONCE EVERY 6 MONTHS | |
| - COMMERCIAL CENTRE AND HOUSING AREA | ONCE A MORTH | |
| 15 | GRASS CUTTING | |
| - MAIN ROAD, HOUSING AREA AND EMPTY SPACE | 21 DAYS A ROUND | |
